Please refer to our Postal Timescales section by clicking here.

Please Note: If your order was too large to fit through your letterbox then it will be waiting for you at your local Mail Sorting Office. Usually the postman would leave a card through your door telling you this although sometimes they don't. Please visit your local Mail Sorting Office to see if your parcel is there.

Please Note: Also sometimes other members of the household may have picked up your mail and not informed you, remember to check this. This usually happens with smaller orders.